Return & Refund Policy
Effective Date: June 1, 2026 · sirqan.com
At Sirqan, we take great pride in the quality of every piece we create. We want you to love your purchase and if something is not right, we are here to make it easy. Please read our return policy carefully so you know exactly what to expect.
1. 14-Day Return Window
We accept returns within 14 days of your order being delivered. To qualify, the return shipment must be initiated and the item must be shipped back to us within this 14-day window. Items returned outside of this period will not be accepted under our standard return policy.
Good news: If your return is initiated within the 14-day period, there is no need to contact our customer support team beforehand. Simply use the return label provided and ship the item back to us.
2. Prepaid Return Label
To make your return as seamless as possible, a prepaid return label is included with every order. You will find the return label attached to the packing slip inside your package. Simply affix the label to your return package and drop it off at the nearest carrier location.
- Return label is pre-printed and ready to use.
- Attached to the packing slip inside your order.
- No need to contact us to initiate a return within the 14-day window.
3. Issues Outside the 14-Day Window
We understand that circumstances can vary, and we are committed to handling each situation with care. If you experience an issue with your product after the 14-day return period has passed, please reach out to our customer support team directly.
Once contacted, a Sirqan customer support agent will review your case. Based on the nature of the issue, the agent will use their discretion to determine the appropriate resolution, which may include:
- Processing a full or partial refund.
- Offering an exchange or alternative solution.
- Declining the request if the issue does not meet our return criteria.
Sirqan reserves the right to make final decisions on all post-window return requests. We appreciate your understanding and will always do our best to find a fair resolution.
4. Quick Reference Summary
| Item | Details |
|---|---|
| Return Window | 14 days from delivery date |
| Contact Required | No within 14 days. Yes after 14 days. |
| Return Label | Included with every order (packing slip) |
| Late Returns | Contact support, agent discretion applies |
| Resolution Options | Refund, exchange, or alternative solution |
5. Contact Customer Support
If you have any questions about your return or need assistance with an issue outside of the 14-day window, our team is here to help. You can reach us through any of the following:
- Email: orders@sirqan.com
- Website: www.sirqan.com
- Live Chat: Use the customer support chat box available on our website for quick assistance.
We strive to respond to all inquiries promptly and will do our best to find a resolution that works for you.